![]() ![]() They do not have wrist bands but should do something to make the preferred level truly preferred or something. Well, they should have paid more for the preferred level. They were from the standard rooms and refused to leave because there is not a swim up bar at the standard pool. Again we had to complain and the lady came to talk to them. About an hour later a different group brought their own music. He stopped but he was not asked to leave or disciplined at all. When the lady left, he did it again and we again complained. He should have been removed from the pool area. We complained about that and they did talk to the man, who cussed out the lady trying to talk to him. In addition, some people would bring their own little boom boxes and start playing loud music and imposing it on us. Also, there were people there from the standard rooms and they did not make them leave. We paid for the preferred, but did not get a preferred only pool as promised. It was crowded, some times all of the lounge seats were not available, and the swim up bar crowded also. It might be OK to go to the standard level pool at Secrets, but they let them come to the preferred pool. The Dreams people openly said there were a lot of kids at the Dreams pool so they came over to Secrets which is adults only. We paid substantially more for the preferred level. They came to the Preferred pool which is supposed to be for the preferred at Secrets. They allow people from Dreams to come use the facilities at Secrets. The company that owns Secrets also has a Sunscape and a Dreams resort next door. We were in the preferred level which according to the information has some better food, drinks and a preferred only pool with a swim up bar. Love.My wife and I stayed at Secrets in Cozumel. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Dive into the Caribbean at nearby world-renowned dive sites explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Light up the night with live nightly entertainment and activities. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel.
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